At PetCareKendra, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us in other ways. By using our services or providing us with your personal information, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information when you interact with us:

• Personal Information: When you sign up for our services, book an appointment, or contact us, we may collect personal information such as your name, email address, phone number, address, and pet details.
• Payment Information: If you make a payment for our services, we may collect your credit card information or other payment details. Payment information is processed securely by third-party payment processors.
• Usage Data: We may collect information about your interactions with our website, such as browsing activity, IP address, device type, and location data.
• Cookies and Tracking Technologies: We use cookies to enhance your experience on our website. Cookies are small data files that are stored on your device and help us remember your preferences and improve site functionality.

2. How We Use Your Information

The information we collect is used for the following purposes:

• To Provide Services: To process your bookings, appointments, orders, and provide pet care services.
• To Improve Our Services: To enhance and personalize your experience with us, including offering tailored recommendations, promotions, and content.
• To Communicate with You: To send you confirmations, updates, and customer support responses via email, phone, or text.
• To Process Payments: To securely handle your transactions and process payments for services.
• Marketing and Promotions: We may use your information to send you promotional emails or messages about our products, services, and special offers. You can opt-out of marketing communications at any time by following the unsubscribe instructions.

3. How We Protect Your Information

We take reasonable precautions to protect your personal information from unauthorized access, loss, or alteration. We use secure encryption technology to protect sensitive data such as payment information and personal details. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and providing services (e.g., payment processors, marketing partners, and customer service platforms). These third parties are obligated to use your information only for the purpose of providing services to us and are required to maintain confidentiality.
• Legal Compliance: We may disclose your personal information if required by law or in response to valid legal requests (e.g., subpoenas or court orders).
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of that transaction. We will notify you if your personal information is transferred.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, track site usage, and improve website functionality. You can control cookie settings through your browser, but disabling cookies may impact your ability to use some features of the site.

6. Your Choices

• Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails from us by clicking the "unsubscribe" link in any promotional email or by contacting us directly.
• Access, Update, or Delete Your Information: You have the right to access, update, or delete your personal information. You can do this by contacting us via email at info@petcarekendra.com. We will respond to your request within a reasonable timeframe.

7. Third-Party Websites

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We recommend that you review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected information from a child under the age of 13, we will take steps to delete that information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Email: info@petcarekendra.com
Phone: 1800-154-4589
Address: B-294, Patel Nagar 2nd, Ghaziabad, Uttar Pradesh, India